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Return Material Authorization (RMA)

To help customers avoid a $75.00/hour RMA Evaluation Charge, TVI Electronics offers the following guide to the most common problems. These problems are often caused by mishandling or improper testing at the customer's location. Please review these problems before requesting an RMA.

This guide has helped many customers solve recurring problems - saving everyone a great deal of time and effort. However, if an RMA request is caused by a manufacturing defect, TVI Electronics and its suppliers will take immediate corrective action to avoid this from happening again.

IMPORTANT: NO PROBLEM FOUND
This is the most common result from TVI Electronics's QA analysis of returned material. Please be sure to thoroughly check the part(s) before asking for an RMA and pay special attention to all connections to the display, controller, backlight and touch screen.

Please choose from one of the topics below:
  1. Marks on the Display Surface
  2. Marks inside the Display
  3. Glass Cracked or Broken
  4. Dim Display/No Backlight
  5. Mechanical Damage
  6. Non-Functioning, Partial Functioning or Intermittent Display
  7. ESD and/or Over Voltage Applied
  8. Unknown Failure
  9. More Questions
  10. Need to Return an Item
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