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All use of this site, including the placing of any order at TVI Electronics, indicates your acceptance of the terms and conditions listed below. Please read the following terms and conditions before submitting an order to TVI Electronics. These terms and conditions shall supercede all policies published on past web documents, sales receipts, and emails. TVI Electronics reserves the right to make changes to this site and these terms and conditions at any time without notice.
Online Shopping Stock Availability
Backorders
Lead Time
Minimum Order Quantity
Order Cancellation
Order Acceptance Policy
Methods of Payment
Credit Cards
Purchase Order Application
Fax Order In
Other Payment Methods
Handling Fee
Sales Tax
Shipping Methods
Online Coupon Codes
Email a Friend Feature
Copyright Notice
Online Shopping
Our store uses a shopping-cart system. You can add items to buy them, modify your shopping cart to remove items or change quantities, and finally proceed to checkout. Our exclusive order entry system allows us to process orders promptly.
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Stock Availability
We take every effort to ensure adequate stock at TVI Electronics, but there is always a possibility that an item you requested is not in stock at the time you make your purchase. All stock items are subject to prior sale and will be confirmed at time order is placed. "In Stock" items cannot be canceled after order completion.
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Backorders
TVI Electronics will accept orders for "Out of stock" items. If an item in your order is not in stock, it will be placed on backorder and shipped to you when it becomes available. You will be charged for items on backorder at the time you place your order. If you do not want to be charged for backordered items, please indicate that in the Customer's Comments box during checkout. In this case we will not be able to ship backordered items before you pay your order in full. Shipping charges are non-refundable. A backorder may be canceled at any time prior to shipping.
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Lead Time
The lead (production) time of a product largely depends on the quantity you are ordering and if a product is in stock. Production times are not guaranteed and offer an estimate. The initial product details page of your selected product gives the estimated lead time to acquire the product. Your Sales Consultant can assist you with production time expectations. As a guide allow 2-3 weeks for smaller quantities of product. If any further delays are anticipated, you will be notified via e-mail or phone. Please note the estimated production time does not include the delivery transit times.
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Minimum Order Quantity
You will notice that some of our products have a minimum order quantity. This is the minimum quantity that must be purchased for that particular product. Products with a minimum order quantity suit customers who purchase large quantities in a single order to gain a price advantage. The minimum order quantity is specified when viewing the details of a selected product.
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Order Cancellation
Any order submitted through this website, if in stock, will ship the same day and, therefore, may be cancelled prior 4:00 PM Central Time.
You MUST use our Order Cancellation Form or call us to cancel your order.
Cancelling an order via e-mail will just get you an e-mail instructing you to
use the Order Cancellation Form. This is not to hassle you at all, but we must
have specific information for cancellations and refunds.
If the item is not in stock, the order may be cancelled prior the shipping date by
submitting Order Cancellation Form. $25 cancellation fee will be applied to your credit card.
A Cancellation
Charge of $20 will be applied to orders that have been cancelled 24 hours after
the order has been placed and processed. This charge may be waived on the
conditions of the order and assessment by management. This charge exists to
cover order processing and packaging costs incurred.
Refunds will be
issued according to the original method of payment. Credit card orders will be
credited to the original credit card, PayPal to the originating PayPal address
ONLY. Please note that depending on your credit card processor, it could take a
week or so before your credit shows up.
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Order Acceptance Policy
Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TVI Electronics reserves the right to limit quantities and to decline the acceptance of any order for any reason. TVI Electronics reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item and refund the purchase price for the undelivered items.
We will do everything possible to provide excellent customer service. However, TVI Electronics reserves the right to refuse a sale or service in certain instances. These include shipping to countries known to have high internet fraud rates and selling to customers whose conduct or communication opens questions of possibly high-risk transactions. All orders placed will be thoroughly researched before shipping in accordance with the policies set by TVI Electronics Credit and Fraud Avoidance Department. TVI Electronics may require additional information and/or verification before accepting and processing any order.
TVI Electronics urges you to confirm your purchase and personal information before submitting any orders.
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Methods of Payment
Orders placed through our online store are processed automatically and therefore faster than orders placed by fax or e-mail because processing is not dependent on our customer service center's business hours.
Please be sure to carefully fill out all personal information fields in the order form to avoid delays in processing your order.
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Credit Cards
TVI Electronics accepts all major types of credit cards. Almost 100% of all domestic and international orders for in-stock items paid by credit card are shipped the same day the order was placed or the very next day. In order to track availability of purchased products, place orders, and expedite the processing of your order in general, your order must be fully paid at the time you place it.
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Purchase Order Application
We also accept Purchase Orders and company checks.
This payment method is only for businesses and individuals who have already established a credit account with TVI Electronics. Please read these
 Instructions on placing a Purchase
Order / Credit Application or visit
Create PO Account page. Please note that our minimum opening order for
new accounts is $250.00 and the minimum for subsequent orders is $100.00. Orders that do not meet these minimums should be on credit card.
If you desire, you may purchase with a Purchase Order by creating a Purchase Order Credit Account with us. Once your application has been approved by TVI Electronics, you will be able to use your credit to place your Purchase Orders. Unfortunately, we are unable to accept purchase orders from private customers.
After credit responsibility has been established with us, terms are net 30 days for customers in the U.S. and Canada. Payment by customers in other countries may be made through a US dollar draft drawn to the order of TVI Electronics. Other terms may be arranged after credit responsibility has been established. Electronic Fund Transfers (EFT) are also available. VISA, MasterCard, Discover and American Express are accepted.
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Fax Order In
If you prefer, choose "Fax Credit Card Authorization" from the payment methods window. Print out the form and
fill in all the required information.
Please be sure to carefully fill out all personal and credit card information fields in the order form to avoid delays in processing your order.
Fax the completed form to the number printed on the form.
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Other Payment Methods
If you choose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received. If you do not receive an order confirmation after you have submitted your order, please contact our customer service.
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Handling Fee
There is no minimum order requirement. However, due to the expense involved with handling small orders, any order under $250.00 will be assessed a handling charge of $5.00 in addition to applicable shipping charges.
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Sales Tax
TVI Electronics only charges sales tax on shipments to Texas. You, the customer, are responsible for any and all unpaid sales taxes. If you are a Reseller or Non-Profit organization and are tax exempt certified, you are eligible to have your TVI Electronics account flagged as tax exempt. So ensure your TVI Electronics account is tax exempt before completing your next order as any order that displays tax being charged during checkout is non-refundable.
Create an account at the TVI Electronics website if you have not already done so by clicking on the Create Account link and filling in the required fields. For Texas Tax Exempt customers:
download and complete the 01-3392 (Tax Exempt Certificate) form. You can fax this form to our Sales department at (713) 983-0484 or you can email it to sales@tvielectronics.com. Please ensure that the company name on your account exactly matches the company name that is listed on your tax exempt certificate
and that the paperwork you provide is complete.
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Shipping Methods
TVI Electronics
ships over 99% of domestic and international orders for in-stock items the same
day we receive them or the very next day. We're extremely proud of this record!
Our exclusive order entry system allows us to process orders quickly. We provide
our customers with real-time shipping quotes from UPS, USPS, and FedEx shipping
carriers. All orders are automatically insured against accidental loss, theft or
damage during transit. Please note that once the order has been delivered to the
specified delivery address it is no longer covered by insurance. The United
States Post Office will not provide insurance coverage options to many
countries. In the event that your order is being shipped to one of these areas,
TVI Electronics assumes no responsibility for delivery. Clients that desire
their order to be sent to such locations do so at their own risk.
On request, we can even assure overnight delivery of a customer's order via national and international carriers.
You will receive tracking information from us as soon as your order ships so you may follow your package in transit. Please note that delivery times may vary by several days due to weather, mail volume, customs delays and other
circumstances beyond our control.
International
customers should also be aware of their country's taxes, duties, and customs
fees, as these are the customer's responsibility. TVI Electronics has no
involvement in establishing these fees, nor any means of estimating them.
Contact your local customs office to request the details of these charges. TVI Electronics will not mark any merchandise as "gift" on the customs forms.
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Online Coupon Codes
You'll find our prices are competitive whether you are purchasing one item or hundreds. Be sure to check with TVI Electronics first whenever you are pricing a large multi-item order or an order of a single item you need in a large quantity. Prices shown in the TVI Electronics catalog, including normal quantity discounts, are those in effect at the time the order is placed and are subject to change without notice. Prices charged will be those in effect at the time of shipment, unless special terms or quotations have been provided.
Occasionally, TVI Electronics may present offers through online Coupon Codes. These online coupons are extremely time sensitive and are for qualifying online orders only. In order to receive the discount, you must click on "Click Here to Enter a Coupon!" on the online Order Summary page. After entering the coupon code exactly as it was presented to you, click on the "Submit Coupon" button. Then you may proceed to check out as if you were placing a standard online order.
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Email a Friend Feature
The Email a Friend feature allows you to email friends or coworkers with a hyperlink to a TVI Electronics product page. You have the option to add text to the message.
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Copyright Notice
TVI Electronics protects all materials appearing anywhere on TVI Electronics site. None of these materials may be copied, reproduced, modified or distributed in any form or by any other means without the written consent of TVI Electronics. Any unauthorized use of the materials appearing on TVI Electronics internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The site design is also copyright © 2004-2007 TVI Electronics. We trust you will respect all the hard work that has gone into creating the materials and the site!
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